Refund Policy
Effective Date: 01 August 2024
Thank you for shopping at Steuart Online. We appreciate your business and strive to provide the best possible shopping experience. Please read our refund policy carefully to understand your rights and obligations when seeking a refund.
1. Eligibility for Refund
We offer refunds under the following circumstances.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will replace the product or issue a refund based on your preference.
Incorrect Product: If you receive an incorrect product that does not match your order, please notify us as soon as possible. We will arrange for the correct product to be shipped to you or issue a refund.
Non-Delivery: If you do not receive your order within the specified delivery time, please contact us. We will investigate the issue and provide a resolution which may include a refund.
2.Non-Refundable Items
Certain items are not eligible for refunds.
- Services: Any service fees or charges are non-refundable once the service has been rendered.
- Customized Products: Products that have been personalized or customized specifically for you cannot be returned or refunded unless they are defective or damaged.
3. Refund Process
To request a refund, please follow these steps
- Contact Us: Reach out to our customer service team by email at sales@gsconsumer.lk or through our website’s contact form within [03] days of receiving the product.
- Provide Details: Include your order number, the reason for the refund request, and any supporting evidence (such as photos of damaged products).
- Resolution: We will review your request and respond as quickly as possible. If a refund is approved, we will process the refund using the original payment method within [07] working days.
4. Return Shipping
For items eligible for return due to damage, defect, or incorrect delivery, we may provide a prepaid shipping label. If not provided, you may be responsible for the cost of return shipping.
5. Contact Us
If you have any questions about our refund policy, please contact us.
- Email: sales@gsconsumer.lk
- Phone: 0115662626
- Address:No.342,Galle Road, Lakshapathiya, Moratuwa.
6. Policy Changes
Steuart Online reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.By making a purchase on Steuart Online, you agree to abide by this refund policy. Thank you for shopping with us.