FAQ
Order placement and payment
How do I place an order?
To place an order, explore our product range and select the items you wish to purchase by clicking ‘Add to Cart.’ Once you’re ready to check out, click on the cart icon and follow the prompts to finalize your purchase.
What payment methods do you accept?
We accept a variety of payment methods including cash on delivery and credit/debit cards
Order delivery & tracking information
How long will it take to receive my order?
We will deliver to your doorstep within 1-2 working days for addresses in Colombo and within 2-4 working days for areas outside Colombo.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number on the courier’s website to track the status of your delivery.
User Login and account
How do I create an account?
To create an account, click on the “Sign Up” button on the top right corner of the homepage. Fill in the required details such as your name, email address, and password, then click “Register.”
How do I log in to my account?
To log in, click on the “Login” button on the top right corner of the homepage. Enter your registered email address and password, then click “Sign In.”
I forgot my password. How can I reset it?
If you forgot your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and you will receive an email with instructions to reset your password.
Promotions and offers
Are there any current promotions or discounts available on the site?
Yes, we have various promotions and discounts available. Visit our homepage to see the latest offers.
Where do I enter my coupon code?
You can enter your coupon code at checkout. There will be a designated field labeled “Coupon Code.” Enter your code and click “Apply” to see the discounted price.
Additional Questions
How can I contact customer support?
You can reach our customer support via email at sales@gsconsumer.lk